Enjoy hassle free claims with Prime – anytime, anywhere

Count on us to be by your side when it matters most, getting you back on the road fast

Claim online

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Claim telephonically

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Notify us in writing

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Notify us in writing

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What to expect when claiming

When you claim, we'll do everything we can to make the process as simple as possible

01 – Submit your claim

Use any of our easy options to submit your claim. Remember, the more you tell us about the what happened, the smoother the process.

02 – Claim assessment

We’ll assess the repair cost and complete the claim evaluation.

To speed up your claim and help us better understand what took place, we may ask you for additional supporting documentation during this phase.

03 – Claim result

Upon claim approval, we’ll arrange for a repairer to start on your vehicle or proceed with a total loss settlement.

What we need from you

  • Photos of your damaged car and the accident scene
  • Completed SAPS Accident Report Form
  • ID or Drivers’ License of the person driving the vehicle at the time of the accident
  • Full personal particulars for any third party involved including ID No. and contact details (where applicable)
  • Photos of the damaged third-party vehicle at the accident scene (where applicable)

CLIENT TESTIMONIALS

Taken a new policy with Prime. The staff are extremely helpful and knowledgeable. Very friendly. Thank you.

Jasper Aidan
I received a really good service from Prime consultant. She was professional and my problem was easily resolved.

Thabo Makgatlha
Taken a new policy with Prime. The staff are extremely helpful and knowledgeable. Very friendly. Thank you.

Yongama Beleni
I received a really good service from Prime consultant. She was professional and my problem was easily resolved.

Thabo Makgatlha
Taken a new policy with Prime. The staff are extremely helpful and knowledgeable. Very friendly. Thank you.

Jasper Aidan
The service after joining was excellent and the following up of my emails was quick in succession. There was always feedback. Answered all my questions clearly. Offered me a great deal.

Fiona Barnes
Taken a new policy with Prime. The staff are extremely helpful and knowledgeable. Very friendly. Thank you.

Jasper Aidan
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